By using our website, purchasing our candles, or accessing any of our services, you agree to the following Terms & Conditions. Please read them carefully.

1. General Information

These Terms & Conditions govern your use of the Shruti Glow website and all associated services. By continuing to browse or purchase from our site, you accept these terms in full.

2. Product Information

• All candles are handcrafted, so slight variations in color, design, and fragrance may occur.
• Product descriptions and images are for representation purposes.
• We strive to ensure accuracy, but errors may occasionally occur in product details, pricing, or availability.

3. Orders & Payments

• Orders are confirmed only after successful payment.
• We accept secure online payments through trusted third-party gateways.
• For Cash on Delivery (COD), additional charges may apply depending on location.
• Shruti Glow reserves the right to cancel orders due to stock issues, payment failure, or suspicious activity.
• In case of cancellation, the full amount (if paid) will be refunded within the standard processing time.

4. Shipping & Delivery

• Orders are shipped within 24–72 hours depending on stock availability.
• Delivery timelines vary by location, typically 3–7 business days.
• Delays caused by courier services, weather, or unavoidable circumstances are not the responsibility of Shruti Glow.
• Incorrect address details provided by the customer may result in delivery failure or delays.

5. Returns, Refunds & Exchanges

• We accept returns only for damaged, defective, or incorrect products.
• Customers must notify us within 24–48 hours of delivery with photos or video of the issue.
• Returned products must be unused and in original packaging.
• Refunds will be processed after inspection of the returned item.
• Refunds are issued via the original mode of payment; COD refunds are processed via UPI/bank transfer.

6. Use of Website

You agree not to:

• Misuse the website for illegal or fraudulent activities
• Copy, reproduce, or distribute our content without permission
• Interfere with website security or functionality
• Upload harmful material such as viruses, spam, or malicious code

7. Intellectual Property Rights

All content on the website—logos, images, designs, text, product descriptions, and branding—is the intellectual property of Shruti Glow. Unauthorized use, reproduction, or copying is strictly prohibited.

8. Limitation of Liability

• Shruti Glow is not responsible for allergic reactions caused by ingredients or fragrances used in candles.
• We are not liable for any loss, damage, or injury resulting from improper candle usage.
• Customers must follow safety instructions for candle use (e.g., keep away from flammable items, supervise burning candles, avoid near children or pets).

9. Third-Party Services

We may use third-party providers for:

• Payments
• Delivery
• Analytics
• Marketing tools

By using our site, you consent to the collection and use of data by these third-party services in accordance with their policies.

10. Changes to Terms & Conditions

Shruti Glow may update these Terms & Conditions at any time. Any changes will be posted on this page with an updated "Last Revised" date.

11. Contact Us

For any questions or concerns, you can reach us at: